The council revealed its delight to announce a successful implementation
of the customer focused initiatives prescribed by the Council to
Multichoice Nigeria.
The Consumer Protection Council (CPC) has absolved Multichioce Nigeria of all complaints from customers after it launched an investigation on the company's customer service.
In
a recent statement, the council revealed its delight to announce a
successful implementation of the customer focused initiatives prescribed
by the Council to improve customer service from the Satellite pay TV
company.
Speaking at the joint press conference, the Director General of the Consumer Protection Council; Mrs. Dupe Atoki said; “The
mandate of the council is to ensure that consumer’s rights and
interests are protected. The CPC has been working with MultiChoice
Nigeria in achieving this and we are confident that the issues have been
addressed.”
In his reaction, the Managing Director of MultiChoice Nigeria, John Ugbe said, “Over
the past year, we have worked closely with the CPC, to identify our
customers’ areas of need, and made a commitment towards implementing
solutions that will resonate with our customers and lead to improved
customer service.”
Some of the key
customer-focused initiatives recently implemented by MultiChoice after
CPC's directives include introduction of toll free lines for the public
to reach the call centre which now operates longer hours during weekends
and public holidays to ensure greater service and convenience, as well
as allowing customers to place their accounts on hold while they are
away on holiday for a maximum of 14 days (twice annually for each
customer).
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